Best Software surveys each partners client base annually and reports the results in a comparison with other Best Software resellers that are similar in size and products (partner tier). Below are the survey results presented in 2005 for reseller performance in 2004.
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Overall satisfaction with reseller performance over the past year
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Score
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Tier Comparison
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Evanoff Business Software (EBS)
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9.80
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Above Average
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All partners in tier (APIT)
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8.25
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Response time to
solving problems |
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EBS
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9.80
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Above Average
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APIT
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8.18
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Level and frequency of communication
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EBS
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9.40
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Above Average
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APIT
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7.99
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Technical competency
of the reseller |
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EBS
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10.00
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Above Average
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APIT
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8.48
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Accuracy and quality
of technical support |
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EBS
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9.80
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Above Average
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APIT
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8.38
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Attention given to
Sage Software users |
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EBS
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9.60
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Above Average
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APIT
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8.41
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